Tuesday 31 May 2011

Response to Care Quality Commission report

The Care Quality Commission visited two wards at the Alexandra hospital in March and found aspects of nursing care given to some patients was not up to the standard that we would expect. As Harry Turner, Chairman, and John Rostill, Chief Executive, have already pointed out the people of Worcestershire deserve a consistent high standard of care and we intend to ensure that we deliver this daily.


As Director of Nursing and Midwifery I am bitterly disappointed  that the Care Quality Commission came into one of our hospitals and identified that  standards of nursing concerned with dignity and nutrition for older people fell below the  high standards that nurses in this Trust strive to achieve. As nurses we have  listened and learnt , and in recognition of our professional responsibility  have put in place improvements to practice, and stringent  measures and monitoring processes to ensure that we each discharge fully, this responsibility to  those in our care.


Those of you delivering care and those with leadership responsibilities must ensure that  the standards required  and expected are achieved every night and every day and where this doesn’t happen there can be no tolerance. It is a privilege to provide care to those who come into our hospitals and this should never be taken for granted.


Helen Blanchard
Director of Nursing and Midwifery

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